Frequently Asked Questions

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1. What are those ugly black lines around the baseboards and under doorways?
2. How safe are your cleaning and protection methods?
3. Do you guarantee your work?
4. Are you registered with the Better Business Bureau?
5. Is your staff bonded and insured?
6. What process do you use to clean carpet?
7. How long does the carpet take to dry?
8. Should I have my carpet dry cleaned or steam cleaned?
9. Does your cleaning process soak the backing of the carpet?
10. What does it mean to "clean to the standards?"

1) What are those ugly black lines around the baseboards and under doorways?
If you have light colored carpet, you may have experienced these dark lines that appear on the carpet. This soiling is called filtration soiling because it comes from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there (hence the term filtration soiling). This occurs over a significant period of time and is not noticed until a build up has occurred.

This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile, sometimes into the backing of the carpet. Can it be removed? Sometimes. With special products, time and effort, reasonable results can sometimes be achieved. To help prevent filtration soiling, vacuum and wipe the edges of the carpeting on a regular basis. Be careful around the tackstrip on the edge of the carpeting, it could nick your fingers!

For a printable version, including pictures of this article, click here.

2) How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals, just pure, high-pressure steam.

3) Do you guarantee your work?
We offer 100% money-back guarantee. If you are not completely satisfied, we will return at no charge to satisfy you. If you are still unsatisfied, we will honor our money back guarantee.

The only reason we can make such an offer is because we believe in our service. Our equipment is unique, and our processes are unsurpassable. Additionally, we select only the type of personnel you yourself would invite into your home or business, and train them to be experts in their field. so relax; we gladly accept responsibility for your furnishings when we are your guest.

Our priority is to serve you well ALWAYS!

4) Are you registered with the Better Business Bureau?
We are registered with the Better Business Bureau, as well as many other industry organizations.

5) Is your staff bonded and insured?
Because your safety and confidence mean so much, we bond and insure our staff.

6) What Process do you use to clean carpet?
Aerosteam is certified in all methods of cleaning and cleans according to the manufacturer recommendations. Most of the carpet cleaning we do is the "hot water extraction" method, also known as "steam cleaning" This process is used by 96% of all carpet cleaning companies across the country. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning. For a list of manufacturers and their cleaning recommendations, visit our Manufacturer's Recommendations and Spotting Tips.

7) How long does the carpet take to dry?
The normal drying time is anywhere from 6 to 12 hours. The carpet will only be damp to the touch. Depending on weather conditions, room temperature, air flow, and overall conditions this time can vary.

8) Should I have my carpet dry cleaned or steam cleaned?
As mentioned earlier, most major carpet manufacturers now recommend hot water extraction (steam cleaning) as the preferred method. Like the laundering of your clothing, steam cleaning is highly effective in removing soil and other contaminants from your carpet. It is one of five carpet cleaning processes that are officially recognized as an industry standard.

To most people "dry cleaning" means cleaning without water. The fact is that most carpet cleaning advertised as "dry" cleaning actually uses anywhere from a little to a lot of water! That's because most of the soil in your carpet is water soluble. For the most part that means better results with a wet cleaning process. On the other hand each cleaning process has its place given the circumstances. For the majority of residential customers steam cleaning will deliver the most effective results.

At Aerosteam we offer most of the industry standard cleaning processes. Each process can be effective depending on the right circumstances. For those who prefer a dry cleaning process, we offer "Encapuclean." "Encapuclean" is a unique and effective process that delivers good results with minimum water use. Drying times are brief with an average of 1 to 2 hours.

9) Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

10) What does it mean to "clean to the standards?"
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government all agreed upon a common set of standards for the carpet cleaning industry. These standards are now referred to as the CRI standards. Aerosteam offers all of these methods and can select the process that's right for your needs.

It was agreed that each of these cleaning processes should include these common steps:

1. Pre-Vacuum
2. Pre-treat spots, stains and heavily soiled areas
3. Hot Water Extraction
4. A thorough rinse
5. Furniture Moving
6. Complete Drying within 24 hours

Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.

The Aerosteam "12 step cleaning service" exceeds these specifications. In addition to these steps The Aerosteam Team has powerful truck-mounted equipment combined with our exclusive "Quick-Dry" process which reduces drying time to only a few hours.

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For answers to additional questions you may have, we encourage you to visit The Carpet and Rug Institue website at www.carpet-rug.org.