Aerosteam Comment Card

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Our Mission: To provide our clients the most outstanding service experience ever!

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Help us accomplish our mission by giving us just 60 seconds of your time

Dear Friend and Client,
Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

Directions
After each question please write the number corresponding to the answer that best reflects your opinion, 5 being the best.

1. How satisfied are you with the following aspects of the service experience?
a. On time arrival	1	2	3	4	5
b. Courteous on the jobsite	1	2	3	4	5
c. Quality of cleaning job	1	2	3	4	5
d. Responsiveness to your special requests	1	2	3	4	5
e. Telephone courtesy	1	2	3	4	5
f. Responsiveness of office staff	1	2	3	4	5
g. Schedule availability	1	2	3	4	5
h. Amount of information offered	1	2	3	4	5
i. Overall performance	1	2	3	4	5
j. Our reputation	1	2	3	4	5
k. Our experience	1	2	3	4	5
l. Our guarantee	1	2	3	4	5

2. What did you like MOST about Aerosteam?

3. What did you like LEAST about Aerosteam?

4. After using our service, are you more or less likely to use us again?
Less likely
More likely

5. After using Aerosteam are you more or less likely to refer someone to us?
Less likely
More likely

6. Are you aware of the Aerosteam Referral Program?
Yes
No

Name

Email Address

Additional Comments

7. May we use your testimonial for promotional purposes?
Yes
No

We will read all customer comments. Thank you for helping us accomplish our mission.

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